Customer Support

Payment Options

The Australian Gourmet Pantry currently accepts Visa or Mastercard Debit/Credit cards as well as Paypal.
Credit Card processing is carried out by ANZ. You will be redirected to a secure ANZ merchant Facility to facilitate payment.  No credit card information is provided to or recorded in any way by The Australian Gourmet Pantry Pty Ltd. 
Once your payment has been processed, we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.

We also can accept telephone orders by calling 1300 300 117 between 9am and 9pm.

GST

The Australian Gourmet Pantry purchases include GST where applicable. Some products may be GST Free. This will be indicated on each individual product.

Prices

The Australian Gourmet Pantry reserves the right to change prices for products displayed at The Australian Gourmet Pantry at any time before you place an order.
The price of products shown excludes shipping costs.
Shipping cost is shown separately on the product page and is set at a flat rate Australia wide. 

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the products indicated on your Order Confirmation.

Delivery Of Your Products

Delivery takes up to 10 working days from the date your payment is processed, however we do not guarantee that we will deliver within this time frame. We will make every effort to deliver your purchases as quickly as possible.

The Australian Gourmet Pantry will makes every effort to deliver your order according to the estimated delivery times. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

We encourage you to visit the “My Account” section on our website to view the delivery status of your Products.

Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Title and risk of loss to all Products will pass to you on delivery.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees.

For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.

If a Product has a minor defect, we will provide a replacement or a refund. If a product has a major defect, you are entitled to:

• reject the goods and receive a refund
• reject the goods and receive an identical replacement, or one of similar value if reasonably available.

The Australian Gourmet Pantry Warranties

If you believe that a product has an unsatisfactory defect, please contact us for assistance, by email at: support@australiangourmetpantry.com.au or by calling 1300 300 117. We will then determine whether to make a refund or provide a replacement.

We encourage the notification of claims under this warranty within 14 days by offering to pay for the return of a product where a claim is notified within that time and we determine that the product is defective. Other cases will be considered on their merits.

Returning a Product if You Change Your Mind

If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products. This does not include opened products except where a defect has been discovered upon opening the product.

Our Liability

To the extent permitted by law:

Our maximum aggregate liability for any product supplied to you shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Australian Gourmet Pantry Products that may be of interest to you.

If you do not agree to our using such data in order to provide you with information on other products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Credit Card Fraud

While The Australian Gourmet Pantry employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, The Australian Gourmet Pantry will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of The Australian Gourmet Pantry.

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of The Australian Gourmet Pantry. Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

The Australian Gourmet Pantry reserves the right to change the Terms and Conditions of sale at any time.

No Australian Gourmet Pantry employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, The Australian Gourmet Pantry is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of The Australian Gourmet Pantry, and The Australian Gourmet Pantry shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.